FAQ

How do I sign up for service?
Pick a subscription, pay & receive your package between the 15th & 22nd of every month.

Can I pick what's in my box?
No, for it to truly be a gift, you can't know what's inside! It's a surprise! 

When do you bill?
Hello Mama Box bills all reccurring subscriptions on the 1st of every 3 month.

What is your return and refund policy?
All boxes are final sale. We invite you to share concerns, as we value your feedback! Please feel free to email us hello@hellomamabox.com

What if I am allergic to an ingredient to the product selected?
All of our products are natural or organic. We would never want you to try something you are or might be allergic to. Please read product ingredients carefully to insure your personal safety prior to use. 

How do I update my billing/ shipping address?
If you signed up for a subscription you can login to you account and update by the 15th of the month. You will be billed on the 1st so it is imperative the system is updated to ensure proper billing and shipping. Please email hello@hellomamabox.com if you have any concerns.

Can I purchase a gift subscription?
Yes, you can! We would be honored to gift your loved one on your behalf! When ordering please let us know it is a gift. 


What is your cancellation policy?

Memberships are continuous and automatically renew unless you cancel or we terminate your account.

**Please note: cancellations can take 5-7 business days to be processed


To cancel email hello@hellomamabox.com